Shipping Policy

This page explains general shipping considerations for people researching Kerassentials. The merchant that accepts your order is responsible for fulfillment and determines eligible destinations, shipping charges, estimated delivery windows and tracking availability. Details may differ by location, promotion and order date.

Order Processing and Tracking

Use the confirmation email and subsequent dispatch messages from the seller for current processing estimates, tracking references and delivery updates. Tracking may not show movement immediately after a parcel is handed to the carrier, so allow time for the first scan to appear.

Delays, Damaged Packages, or Missing Orders

If a Kerassentials shipment is late, damaged or missing, contact the merchant or delivery carrier through the details supplied with your order. Keep the order reference, tracking number and any relevant package photographs so the support team can investigate.

Returns

Return postage, shipping-fee refunds and responsibility for sending items back are governed by the seller’s terms for your purchase. Review the applicable returns policy before ordering Kerassentials and retain all order-related correspondence.